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Business Transformation Through Innovation & Leadership
The Harvard Club of New York City
AGENDA AT A GLANCE*
Bring your CIO/IT Leader colleagues to the Summit so together you can
attend all of the breakout sessions and share the notes!
To obtain a printable version of the agenda click here.
7:30 AM - 8:20 AM |
Registration and Continental Breakfast |
8:20 AM - 8:30 AM |
Welcome and Opening Ceremonies
Location: Harvard Hall - 1st Floor
HMG Strategy Moderator: Dr. Jerry Luftman, Distinguished Professor and Executive Director, Howe School of Technology Management,
Stevens Institute of Technology
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8:30 AM - 8:45 AM |
Special Briefing: CIO Summit of America Perspective
Location: Harvard Hall - 1st Floor
Dr. Howard Rubin, Rubin Worldwide, MIT CISR Research Associate and
Professor Emeritus Hunter College of NY
To set a framework for the CIO Summit of America, Dr. Rubin will provide a perspective on the key elements you should consider for transforming your businesses in 2010 and beyond.
To retrieve Dr. Howard Rubin's presentation click here.
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8:45 AM - 9:30 AM |
Opening Keynote: Extreme Innovation
Location: Harvard Hall - 1st Floor
Ron Binkauskas, VP & General Manager, North America,
Printing Solutions and Services Division, Lexmark International, Inc.
As we turn the page to a new decade, opportunities to harness innovation for business transformation are clear. But at the same time, adverse business conditions have left many cautious and apprehensive.
These new realities have challenged and transformed the way nearly all enterprises and institutions operate. Many have sharpened their focus for quick and sustainable returns. Others have made way for new approaches that might not have been considered before. The best IT leaders are demanding more from their technology investments to not only survive, but also thrive.
Learn how a leading innovator of printing solutions and services is taking its customers way beyond printing with advanced output solutions and services.
Moderator: Dr. Jerry Luftman
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9:30 AM- 10:15 AM |
Keynote: How IBM Drives Business Value Through
IT Enablement
Location: Harvard Hall - 1st Floor
Susan Watson, VP, Radical Simplification and Process-Led Enterprise Integration, Enterprise on Demand Transformation, IBM Corporation
Moderator: Dr. Jerry Luftman
IBM is in the midst of transforming how it operates into a globally integrated business based on core end-to-end business processes. Susan Watson is responsible for making this happen. She is driving integration and alignment across the business and IT through process-led strategic planning, enterprise architecture, initiative management, and governance. Susan will share how she is leveraging Business Intelligence & Analytics, Harmonizing IBMs application portfolio and using Business Process Management to drive Business Value thru IT.
To retrieve Susan Watson's presentation click here.
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10:30 AM - 11:00 AM |
Break in Solutions Exchange Pavilion
Location: Slocum & East Rooms - 3rd Floor
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Breakout Sessions
Location: West Room - 3rd Floor
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Breakout Sessions
Location: Cambridge Room - 2nd Floor |
11:00 AM - 11:50 AM |
Social Media: Exploiting Its Capabilities for Competitive Advantage – What Role Should the CIO Play?
Michael Del Priore, VP, Global CIO, Church & Dwight Co., Inc.
Richard M. Entrup, CIO, CareOne Management, LLC
Peter High, President,
Metis Strategy, LLC
Jeffrey Schick, VP of Social Software, Lotus IBM SWG
Moderator: Keri Pearlson, President, KP Partners
Facebook, Linked-In, Twitter, blogs, wikis, social bookmarking and other social media technologies have changed the landscape of communication and collaboration. Inside our enterprises, social networks enable employees to quickly find experts and share knowledge. Outside our firewalls, and across our corporate boundaries, conversations are happening about our brands, our service, our products, our processes and our innovations. Customers find out as much about our offerings from the social space as they do from our own communications, trusting “the crowd” to provide the information they seek. Often employees go home to access these tools, since our corporate networks block access. We can choose to participate or not, but we can’t stop the discussion. CIOs can play a critical role in helping the enterprise manage and take advantage of these new opportunities.
This session will look at both how companies are currently using social media technologies and the CIO’s role in their adoption. We’ll begin with a language the CIO can use to discuss a social business strategy, and then explore examples of how companies exploit these technologies for competitive advantage, addressing the advantages, challenges and barriers to adoption.
To retrieve the presentation click here.
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Beyond a Seat at the Table
Vita Cassese, Operating Officer,
Exigen Capital
Susan Certoma, SVP & COO,
Broadridge Financial Solutions
Marilyn McMillan, VP IT & CITO,
New York University
Moderator: Jean Hill, Vice President, Federal Reserve Bank of NY
Technology has long been an integral part of running our businesses. In today’s world, technology has gone far beyond streamlining back office systems and infrastructure, and now is taking over the front office, whether it’s delivering a product better, faster or cheaper through automation, selling e-products rather than brick and mortar offerings, or earning a college degree in a foreign land without leaving the country. As technology has become not just a means for saving money but become a transformative tool for the core business, new opportunities have opened up for CIOs to move into the role of business transformation leaders.
This session will address how a number of technologists have transformed themselves from CIOs to senior business transformation leaders. Our discussion will include the key changes these technologists have had to make in their approach to decision making and problem solving in order to be successful.
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12:00 PM - 12:45 PM |
Luncheon
Location: Harvard Hall - 1st Floor
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| 12:45 PM - 1:15 PM |
Luncheon Keynote: World Class IT Service
Location: Harvard Hall - 1st Floor
Brian Lurie, VP Information Technology, Stryker Orthopaedics
Moderator: Dr. Jerry Luftman
Stryker Orthopaedics’ VP of IT, Brian Lurie, had an “AHA” moment when he attended a customer service training session given by the Ritz Carlton luxury hotel chain. What was his amazing discovery? Simply that his company needs to re-emphasize putting a premium on customer service, whether it means providing a refund on the spot or flying across the country to provide critical tech support. In this session, Lurie talks about Stryker’s effort to provide superior service to both their internal and their outside customers by continuing to exceed customer expectations. He also shares his strategy for marketing IT within the business and encouraging every IT leader to build customer loyalty by promptly addressing and solving problems until the customer is fully satisfied.
Session discovery topics include:
The problem and the solution is always people NOT technology
Hiring, rating and retaining the “best”
Uniting and inspiring your team everyday
“Stealing” from the best
Aligning strengths and focus to business-driven needs
Winning through mass customization of service
To retrieve Brian Lurie's presentation click here.
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1:30 PM - 2:00 PM |
Dessert Break in Solutions Exchange Pavilion
Location: Slocum & East Rooms - 3rd Floor |
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Breakout Sessions
Location: West Room - 3rd Floor |
Breakout Sessions
Location: Cambridge Room - 2nd Floor |
2:00 PM - 2:50 PM |
Innovating in Tough Times
Julia Anderson, Director PepsiCo IT, PepsiCo Business Solutions Group Robert MacTaggart, CIO,
Leviton Manufacturing Company
Mohamoud Jibrell, CTO,
Ford Foundation
Moderator: Madeline Weiss,
President, Weiss Associates, Inc. and Director, SIM Advanced Practices Council (APC)
Putting innovation on hold in tough economic times isn’t an option. Ideas for new products, services, and business models as well as improved processes for doing more with less are essential. Moreover, tougher times create greater receptivity to out-of-the-box thinking. But resources for innovating are increasingly scarce. CIOs and other executives must find ways to enable breakthrough innovation on a budget. SIM’s Advanced Practices Council (APC) members have been learning how to enable innovation even on a budget from leading researchers and other thought leaders. In this panel discussion speakers will share some of the highlights of what APC members have learned and their own practices.
Topics to be covered include:
• Creating a culture of innovation
• Leveraging networks to identify innovative solutions
• Managing costs and risks
• Executing to capture value
To retrieve the presentation click here.
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Emerging Technologies – Innovate or Too Late?
Lee Congdon, CIO, Red Hat, Inc.
Stephen Davy, CIO – Managing Director, NewEdge Group
Jon Harding, Global CIO,
Conair Corporation
Paul Kent, Vice President,
Research and Development,
SAS Institute, Inc.
Moderator: Frank Kovacs, VP, Global Technology Planning & Sourcing,
The McGraw-Hill Companies
Businesses today are at a crossroads due to current economic conditions and are being forced to choose between adopting emerging technologies and securing longer term benefits such as additional revenue or improved processes, products and services or meeting immediate needs profit pressures by forgoing/delaying adoption of the emerging technologies.
Some analysts predict those businesses that are able to innovate during tough times will be the leaders of tomorrow. This panel will discuss the emerging technology adoption dilemma.
To retrieve the presentation click here. |
| 2:50 PM - 3:10 PM |
Break in Solutions Exchange Pavilion
Location: Slocum & East Rooms - 3rd Floor |
3:10 PM - 4:00 PM |
Building Strong Relationships
with CXOs
Michelle Garvey, Global CIO, Warnaco
Donagh Herlihy, SVP & CIO,
Avon Products, Inc.
John Repko, CIO, Covance, Inc.
Joe Seibert, CIO,
The New York Times Company
Moderator: Dr. Jerry Luftman
Building trusted relationships with members of the executive suite and down through the chain of command is critical to a CIO’s success. This requires the CIO to have an excellent understanding of the business and its competitive landscape combined with the ability to deliver IT solutions that meet and even exceed executives’ expectations. This is no easy task. Executive memories are short and, therefore, there is an ongoing need for the CIO to reinforce the relationships through more and more successes.
This session focuses on best practices and real world stories (case studies) of how the CIOs have successfully partnered with CXOs to deliver results and delight them. You will learn how to create and execute a plan to forge trusted relationships up and across the C-suite, in the lines of business (LOB), and even outside the organization with your vendor partners. Leave this session with lessons learned and tips on how to transform relationships to create successful CIO – CXO partnerships.
To retrieve the presentation click here.
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The New Role of the 2010 CIO
Shawn Banerji, Managing Director, Technology Sector,
Russell Reynolds Associates
J.L. Betancourt, Principal, CIO Practice, Heidrick & Struggles
Carl Gilchrist, North America CIO Practice Leader, SpencerStuart
Mark Polansky, Senior Client Partner & Managing Director, Information Technology Officers Practice,
Korn/Ferry International
James Satterthwaite, Consultant,
Egon Zehnder International
Moderator: Larry Bonfante, CIO,
US Tennis Association
Coming out of the recent economic crisis, CEOs are looking for dramatically different competencies across the CXO suite. What are the new competencies that CIOs need?
Listen, learn and interact with this world-class panel of search executives, who have invaluable insights into the changing role of the CIO from transactional to transformational leader.
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4:15 PM - 5:00 PM |
Keynote: Ramon Baez - His Story of Personal Transformation at Kimberly-Clark
Location: Harvard Hall - 1st Floor
Ramon Baez,
VP of Information Technology Services and
Chief Information Officer, Kimberly-Clark Corporation
Moderator: Dr. Jerry Luftman
To survive, revive, and thrive in today’s business environment, Information Technology organizations need a different kind of leadership. Ramón Baez, Kimberly-Clark’s Chief Information Officer will share his personal transformation story and how he is leading his IT team during this unique time in our history.
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5:00 PM - 5:20 PM |
Special Briefing: CIO Summit of America Perspective -
Ideas to Leave With
Location: Harvard Hall - 1st Floor
Dr. Howard Rubin, Rubin Worldwide, MIT CISR Research Associate and
Professor Emeritus Hunter College of NY
To retrieve Dr. Howard Rubin's presentation click here.
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5:20 PM - 5:30 PM |
Closing Remarks and Prize Drawings
Dr. Jerry Luftman, Distinguished Professor and Executive Director,
Howe School of Technology Management,
Stevens Institute of Technology
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5:30 PM - 6:30 PM |
Executive Reception and Networking |
* The agenda is subject to change.
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