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Recent Blog Articles
October 23, 2014
Will IT Build the New Front End for the Customer-Centric Enterprise?
The unexpected rapid transformation of IT from a mysterious back-office function to a high-profile enabler of multiple customer management services has been a shock to many CIOs.
October 10, 2014
Shifting Consumer Economy Raises the Bar for CIOs and IT Organizations
Essentially, consumers are shifting their attention from buying products to buying experiences. That shift requires a corresponding shift in how CIOs plan strategy and lead their organizations.
October 3, 2014
Dealing with the Realities of the "Experience Economy" and the Elevated Demands of Empowered Consumers
We have to get ourselves accustomed to the new environment of empowered consumers and their elevated demands. The good news is that the "experience economy" actually plays to the strengths of IT, since many of the experiences that customer demand...
November 5, 2014
Huntington Beach, CA
November 20, 2014
New York, NY - Financial Services
December 9, 2014
Palo Alto, CA
January 13, 2015
January 15, 2015
New York, NY
January 27, 2015
St. Louis, MO
February 3, 2015
February 12, 2015
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